How do I reset my password?

You can reset your password from the Log In page by clicking “Forgot your password?” or if you’re already logged in, you can click settings in the upper right, then passwords and follow the instructions from there.

My account has been blocked, what should I do?

FidSafe takes your account security very seriously. If your account is blocked and you have a phone on file, you can request an authorization code be provided via SMS text message or phone call. If you are still blocked or don’t have a phone on file, please call our Customer Support team at 1-800-453-3332 for assistance. Customer Support is available from Monday-Friday, 8:30am to 9:00pm EST, and Saturday from 8:30am to 5:00pm EST. In order to verify and unblock your account, you will be asked a series of questions for security verification purposes that only you, the account holder, will know the answers to.

How do I close my account?

Log in to FidSafe and go to Settings > General and then select “Delete Account”. Before you do, consider downloading your files, as you will not have access to your content stored in FidSafe once your account is closed.

What browsers does FidSafe support?

FidSafe tests its new releases against the then-latest official versions of four major browsers. Currently, FidSafe supports the following minimum browser versions:
Chrome 38 / Firefox 33 / Internet Explorer 10 / Safari 6.1